In the news this week as in many others there was a story of a bridge collapsing in Washington State… (http://www.king5.com/news/local/Report-I-5-bridge-collapses-over-Skagit-River-cars-in-water-208758631.html?fb_action_ids=4824789460700&fb_action_types=og.recommends&fb_source=aggregation&fb_aggregation_id=288381481237582) this bridge is checked each year for defects and yet they let us use it over and over every day… Luckily no lives were lost but it does bring up the question of is it truly necessary to go for “zero defects”? Why isn’t 99.9 percent defect-free good enough?
Those are questions often posed to quality consultant Jeff Dewar of the Red Bluff, California-based QCI International when he argues for eliminating defects altogether. To make his point, Dewar has come up with some examples for what life would be like if things were done right 99.9 percent of the time. We would have to accept:
• One hour of unsafe drinking water every month.
• Two unsafe plane landings per day at O’Hare Airport.
• 16,000 pieces of mail lost by the Postal Service every hour.
• 20,000 incorrect drug prescriptions per year.
• 500 incorrect surgical operations each week.
• 50 babies dropped at birth by doctors every day.
• 22,000 checks deducted from the wrong account each hour.
• 32,000 missed heartbeats per person per year.
Brings it into perspective doesn’t it!!! Strive for 100% in all you do, it really does make a difference!
Until next time have a good week, Joe